Niall McCotter is a long-time veteran of the hospitality industry. For almost 30 years he has honed and cultivated a deep understanding of what makes guests, colleagues, and employees happy in almost any situation. He also has a profound understanding of how to avoid making them angry.
From 2014 until 2019 he was a founding partner at Peer To Peer Hospitality Group which is famous for creating and executing some of the finest restaurants in Toronto – specifically Cava, Chabrol, and Tanto. He is now the Director of Operations for Scale Hospitality which will be delivering new, iconic restaurants to the downtown core of Toronto.
Because he has worked almost every conceivable position in some of the the finest hotels and restaurants in Canada he has a broad grasp on the minute differences and hidden similarities in the problems that people face when enduring a stressful situation. He is an artist in distraction, diffusion, and recovery, and he does it with compassion and kindness.
And as Niall will tell you, he wasn’t born this way, but it can be taught, and it can be learned.